Terms of Service

Terms of Service

Last updated: August 28, 2026

These Terms of Service ("Terms") govern your use of the Sonic Den Audio storefront at sonicdenaudio.shop and any purchase you make through it. Sonic Den Audio is an independent multi-brand specialist retailer of portable and desktop speakers from Marshall, Tribit, and Edifier. The storefront is operated by Crestwood Commerce Group LLC, an Oregon-registered limited liability company located at 1427 Crestwood Avenue, Suite 210, Portland, OR 97205, United States. Crestwood Commerce Group LLC is responsible for the storefront's commerce operations, customer service, and policy administration. Sonic Den Audio is an independent retailer and holds no official affiliation with, or authorization from, Marshall, Tribit, or Edifier.

By browsing sonicdenaudio.shop or placing an order, you agree to these Terms. If you do not agree, please do not use the storefront.

Eligibility and Accounts

You must be able to form a legally binding contract to purchase from the storefront. You agree to provide accurate, current order and contact information. Where account features are offered, you are responsible for safeguarding your credentials and for activity under your account.

Catalog and Product Information

The storefront offers a curated catalog of portable and desktop speakers. Before a listing goes live, a team reviewer verifies the manufacturer's current published specifications, product imagery, and model-generation details against the distributor's product sheet, and corrects or removes any listing that cannot be matched. Listings are audited on a rolling schedule so that superseded model generations or changed manufacturer specifications are corrected promptly.

We do not guarantee specific delivery dates or warranty terms beyond those stated in the product information provided with each item. Product imagery and descriptions are provided for identification and may not capture every manufacturing variation.

Pricing, Promotions, and Coupons

All prices are in U.S. dollars (USD). Because the store operates as a focused single-category retailer with a lean, fast-turning inventory and direct-fulfillment flow, its cost base is lower than that of large general retailers, allowing a portion of the sourcing margin to be passed to customers as everyday competitive pricing plus periodic promotional discounts. Prices vary between models and over time because distributor costs, allocation windows, and promotional calendars differ by brand and model generation. A lower price on one model reflects its current sourcing cost or a promotion, never a difference in product authenticity or handling. Every product, regardless of price tier, passes through the same sourcing channels, inspection process, and returns handling.

Promotions, such as the standing checkout discount code DEN10 (10% off eligible items), are funded from trade-pricing margins, not by altering product specifications, packaging, or sourcing channels. Discounted items are identical in sourcing and handling to full-price items. Coupon eligibility follows checkout rules, and discounts cannot be applied retroactively to completed orders.

Orders, Payment, and Order Acceptance

We accept credit cards and PayPal. Payment is processed at the time of order. Your order constitutes an offer to purchase; the contract is formed when we accept and confirm your order. We may decline or cancel an order in cases of pricing or listing errors, suspected fraud, or unavailability, and will refund any payment taken for a canceled order.

Shipping

Free shipping is offered on orders over $45.00. Standard shipping is $8.00. Delivery timelines shown at checkout are estimates; we do not guarantee specific delivery dates. Orders placed outside service hours are processed automatically and are not delayed by the support service window.

Returns and Refunds

Returns are accepted within 30 days of delivery. Items should be returned in the condition described in our return instructions, with included accessories and packaging where possible. Once a return is received and inspected, refunds are issued to the original payment method. Return shipping responsibilities for standard returns follow the instructions provided with your return authorization; for genuine authenticity concerns (see below), the store covers return shipping.

Warranty

Warranty coverage follows the product information provided with each item. Every product sold on the storefront is a genuine, brand-manufactured unit sourced through legitimate distribution and is covered by the warranty terms stated with the product. Warranty service beyond that stated coverage is not guaranteed by the store.

Authenticity Commitment and Quality Controls

Every product sold on the storefront is a genuine, brand-manufactured unit. All units are acquired exclusively through authorized or established wholesale distribution channels for each supported brand. The store never purchases from liquidation lots of unknown origin, gray-market resellers without provenance, or unverified marketplace sellers. Inbound units are spot-checked per shipment for packaging integrity, serial number consistency, and included accessories, and fulfillment staff perform a final condition check on the shipping unit before packing.

We encourage you to inspect the outer packaging on arrival, verify that the unit and accessories match the listing, and test the speaker within the first days of use. Report any packaging damage, missing accessory, or functional irregularity through our support channel with photos so it can be handled within the return window.

Reporting an Authenticity Concern

If you believe a received unit is not genuine, submit a claim to support@sonicdenaudio.shop including:

• Your order number and the email used for the purchase
• Photos of the unit, packaging, serial number, and any suspect labeling
• A short description of the discrepancy and how it was identified

Review Process and Remedy

The quality assurance department logs your claim and issues a case reference within one business day of a complete submission. A reviewer compares the submitted evidence against the unit's sourcing and shipment records. If evidence indicates a non-genuine unit, the remedy is issued — a full refund of the purchase price including standard shipping, return shipping covered by the store, and an internal trace into sourcing records for that unit — and an internal sourcing review is initiated. If evidence is inconclusive, you will be offered a return for inspection at the store's expense. Every authenticity claim receives a written outcome within five business days of complete submission, and no customer is left to bear the cost of return shipping on a genuine authenticity concern.

Acceptable Use

You agree not to misuse the storefront, including: interfering with its operation or security; scraping or harvesting content at scale; submitting fraudulent orders or payment information; misrepresenting your identity; or using the storefront in violation of applicable law. We may suspend access for violations of these Terms.

Intellectual Property

The storefront's name, content, layout, and materials are the property of Crestwood Commerce Group LLC or its licensors. Marshall, Tribit, and Edifier trademarks and product designs belong to their respective owners; their appearance in the catalog does not indicate affiliation, sponsorship, or authorization. You may not reproduce storefront content without permission.

Service Availability

We aim to keep sonicdenaudio.shop available at all times but do not guarantee uninterrupted access. The storefront may be unavailable for maintenance, technical issues, or reasons beyond our control, and the catalog may change without notice.

Disclaimers

The storefront and its content are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties not expressly stated in these Terms or in product information, including implied warranties of merchantability or fitness for a particular purpose to the extent permitted by law. We do not guarantee specific delivery dates or warranty terms not stated in product information.

Limitation of Liability

To the maximum extent permitted by law, Crestwood Commerce Group LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the storefront. Our total liability for any claim relating to an order is limited to the amount you paid for the products in that order. Nothing in these Terms limits liability that cannot be limited under applicable law.

Governing Law

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles, and applicable United States federal law.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version. Material changes will be posted on this page; continued use of the storefront after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Customer support: support@sonicdenaudio.shop. Email support is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. First response is within one business day during the service window; messages received outside hours are queued and answered in order on the next business day. When writing, include your order number or checkout email, a brief description of the request, and photos where relevant. New inquiries receive a case reference, and unresolved first-line matters are escalated to the after-sales department lead for a written decision within two additional business days.

Legal and privacy matters: legal@sonicdenaudio.shop. This channel handles privacy questions, data access and deletion requests, trademark and intellectual property correspondence from brand owners, and policy questions other departments cannot resolve, with a first response within three business days. Matters outside internal authority are escalated to the operating entity's legal counsel.

Postal address: Crestwood Commerce Group LLC, 1427 Crestwood Avenue, Suite 210, Portland, OR 97205, United States.