Shipping Policy

Shipping Policy

Last updated: August 28, 2026

Sonic Den Audio is an independent specialist retailer of Marshall, Tribit, and Edifier portable and desktop speakers, operated by Crestwood Commerce Group LLC, 1427 Crestwood Avenue, Suite 210, Portland, OR 97205, United States. This policy explains how orders are shipped, what shipping costs, and how we handle delivery issues.

Shipping Charges and Free Shipping Threshold

• Free shipping on orders over $45.00.
• Standard shipping: $8.00 for orders that do not meet the free-shipping threshold.

All amounts are listed in US dollars (USD). If your order total is $45.00 or less after discounts, standard shipping at $8.00 applies at checkout.

Order Confirmation and Address Accuracy

Once you place an order, you will receive an order confirmation by email. Orders placed outside our service hours are processed automatically and are not delayed. Please review your shipping address carefully before completing checkout. We ship to the address entered at checkout, and we are unable to redirect parcels after they have been handed to the carrier. If you notice an address error, contact us as soon as possible and we will do our best to help before dispatch.

Tracking and Split Shipments

When your order ships, you will receive tracking information so you can follow the parcel through the carrier system. If your order contains items packed in more than one parcel, you may receive separate tracking numbers for each shipment. Tracking gaps can occasionally occur between carrier handoffs; if your tracking has not updated, our shipping support team can locate the shipment and report its current status.

Delivery Delays and Carrier Events

Delivery times depend on the carrier and events outside our control, such as weather, high shipping volume, or carrier delays. For this reason, we do not guarantee specific delivery dates. If your parcel is significantly delayed, contact us and we will check its status with the carrier.

Failed Delivery, Missing, or Damaged Packages

If a carrier attempts delivery and cannot complete it, the parcel is handled according to the carrier's procedures, which may include redelivery attempts or holding the parcel at a pickup location. If your parcel is lost, delayed, or arrives damaged, our shipping support team can help:

• Locate the shipment in the carrier system and report current status
• Open a carrier claim for lost or damaged parcels
• Reship or refund per the outcome of the carrier claim

Claims that remain unresolved with the carrier after ten business days are escalated to our after-sales department lead for a direct remedy.

Shipping Support and How to Contact Us

For shipping questions, contact our dedicated shipping support team at shipping@sonicdenaudio.shop. For general inquiries, you can reach customer support by email at support@sonicdenaudio.shop.

To help us assist you quickly, please include:

• Your order number
• Your tracking number, if available
• Photos of damage, if the parcel arrived damaged

Our service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT). We respond within one business day during the service window. Messages received outside the service window are queued and answered in the order received on the next business day. If a first-line matter cannot be resolved, it is escalated to the after-sales department lead for a written decision within two additional business days.

Order Processing

Orders are processed automatically upon placement, including outside service hours. Once your order is prepared, it is handed off to the carrier and tracking information is sent to you by email.

Returns and Warranty

Returns are accepted within 30 days of delivery. Warranty coverage follows the product information provided with each item. For questions about a return or warranty matter, contact us by email and we will route your inquiry to the right department.

Contact

• General support: support@sonicdenaudio.shop
• Shipping support: shipping@sonicdenaudio.shop
• Postal address: Crestwood Commerce Group LLC, 1427 Crestwood Avenue, Suite 210, Portland, OR 97205, United States