Privacy Policy

Privacy Policy

Last updated: August 28, 2026. This Privacy Policy explains how Sonic Den Audio ("we", "us", "our") and its operating entity, Crestwood Commerce Group LLC, collect, use, and protect personal information when you visit sonicdenaudio.shop or place an order with us.

Who We Are

Sonic Den Audio is an independent multi-brand specialist retailer of portable and desktop speakers, offering a curated selection from brands including Marshall, Tribit, and Edifier. The storefront is located at sonicdenaudio.shop.

Crestwood Commerce Group LLC, an Oregon-registered limited liability company based in Portland, Oregon, operates the Sonic Den Audio storefront. It is responsible for our commerce operations, customer service organization, and policy administration, including the handling of personal information described in this policy. As an independent retailer, it holds no official affiliation with, or authorization from, the audio brands sold on the storefront.

Our postal address is 1427 Crestwood Avenue, Suite 210, Portland, OR 97205, United States. For customer service matters, you can reach us by email at support@sonicdenaudio.shop. For privacy-specific matters, see the Legal and Privacy Contact section below.

Information You Provide to Us

We collect information you provide directly, including when you place an order, contact support, or sign up for communications. This may include:

• Contact information, such as your name, email address, and shipping address.
• Order information, such as the items you purchase, order totals, and coupon codes applied (for example, DEN10).
• Payment information, handled as described in the Payment Processing section below.
• Support communications, including the content of emails you send us and any photos you attach, such as for condition or packaging questions.

Information Collected Automatically

When you browse sonicdenaudio.shop, we may automatically collect certain technical information, such as your IP address, browser type, device characteristics, pages viewed, and the referring website. This information helps us operate the storefront, understand how visitors use the site, and maintain security.

Transaction and Support Records

We keep records of your transactions with us, including orders placed, shipping methods selected, returns requested within the 30-day return window, and warranty inquiries. We also keep records of support correspondence, including case references assigned when you contact us. These records allow us to fulfill orders, process returns, honor warranty coverage as described in the product information for each item, and resolve disputes.

How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders, including handing off fulfilled orders to shipping carriers.
• Provide customer support before and after the order, including answering inquiries, escalating unresolved matters, and confirming resolutions in writing.
• Administer pricing, promotions, and checkout policies, including coupon eligibility for codes such as DEN10.
• Process returns received within the 30-day return window and handle warranty questions in line with the product information provided with each item.
• Maintain the security and performance of the storefront.
• Comply with legal obligations and enforce our policies.

Service Providers

We share personal information with trusted service providers who perform services on our behalf, such as payment processing, shipping and delivery, and communication tools. These providers may only use your information to perform services for us. We do not sell your personal information.

Payment Processing

We accept credit cards and PayPal. Payments are processed by our payment providers, and your full payment details are handled by them under their own privacy policies. We receive only the information necessary to confirm your payment, process refunds, and maintain transaction records. If you request a refund for a return accepted within the 30-day window, the refund is processed through the original payment method.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the storefront functioning, remember items in your cart, understand site traffic, and support checkout features such as applying coupon codes. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

Security

We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we review our practices regularly as part of maintaining our storefront and policy compliance.

Retention of Your Information

We retain personal information only as long as needed for the purposes described in this policy, including order fulfillment, the 30-day returns process, warranty support, accounting and legal requirements, and dispute resolution. Support correspondence is retained so that we can reference prior cases if you contact us again.

Your Choices

You have choices regarding your personal information:

• You may opt out of non-essential marketing emails by using the unsubscribe link in those messages.
• You may control cookies through your browser settings.
• You may contact us to update or correct the information associated with your orders.

Privacy Requests

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact our legal and privacy department at legal@sonicdenaudio.shop and include your name, the email associated with any purchase or account, and the specific request. We may verify your identity where required before fulfilling a request, and we will provide a written response and record the correspondence. Requests are handled in line with this privacy policy and applicable law.

Minors

Sonic Den Audio is not directed to children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The Last updated date at the top of this page indicates the most recent revision. Continued use of sonicdenaudio.shop after an update constitutes acceptance of the revised policy.

Legal and Privacy Contact

Questions about this policy, data access requests, deletion requests, and related legal correspondence are handled by our dedicated legal and privacy department.

• Email: legal@sonicdenaudio.shop
• First response time: within three business days
• What to include: your name, the email associated with any purchase or account, the specific request or concern, and any supporting documentation

Matters outside internal authority are escalated to the operating entity's legal counsel. For general order and product questions, please continue to use support@sonicdenaudio.shop; our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, and messages received outside that window are answered in the order received on the next business day.